Global Service Support for Sheet Metal Machinery
Keep Your Production Running. Start Faster. Reduce Downtime.
SMAC supports CNC hydraulic press brakes, electric servo press brakes, CNC panel benders, servo press machines, and heavy duty laser cutting machines.
Support covers machine selection, factory testing, production startup, operator training, maintenance, and remote technical assistance. Customers can communicate directly with English-speaking engineers during each technical stage.
Full-Lifecycle Service Support
Support for Cutting, Bending, and Forming Equipment
Stable production does not come from the machine alone.
Machine selection matters. Factory testing matters too. Startup, operator training, and maintenance also affect part quality, output, and downtime.
SMAC works with laser cutting, bending, panel bending, and servo forming equipment at each stage of machine use. Customers can speak directly with English-speaking engineers who understand machine structures, CNC controls, tooling, safety systems, and sheet metal processes.
Service Solutions for Sheet Metal Machinery
Choose the Support Area That Matches Your Need
Different projects need different support.
Some customers are preparing a new machine for production.
Some need operator training.
Others need spare parts, maintenance advice, remote fault review, or machine data monitoring.
Select the service area below. Each card leads to a focused page or request form.
01 Installation and Commissioning
Set Up the Machine Before Production
Machine setup affects startup time, first batch quality, operator safety, and later maintenance.
SMAC helps your team prepare the site, check connections, set key parameters, and test the machine before regular production starts.
Support Focus
- Site, foundation, and utility preparation
- Electrical, pneumatic, or hydraulic connection checks
- Machine leveling, calibration, and CNC parameter setting
- Trial production, safety checks, and acceptance support
Best For
New machine projects, factory startup, machine relocation, and customers preparing for production launch.
02 Training and Technical Support
Help Operators Use the Machine Correctlyfore Production
Good operation affects part accuracy, machine safety, tooling life, and production speed.
Operators need clear steps.
They also need to understand CNC settings, tooling, safety rules, and common alarms.
Support Focus
- Machine operation and CNC programming guidance
- Tooling, clamping, and process setting support
- Safety operation and daily inspection training
- Alarm code review and remote technical guidance
Best For
New operators, production teams using CNC functions, and customers facing setup, parameter, or operation issues.
03 Spare Parts and Maintenance
Match Parts Correctly
Wrong parts delay repair. They may also create new problems.
SMAC checks the machine model, serial number, original configuration, part photos, and installation position before giving part or maintenance advice.
Support Focus
- Spare part identification by model and serial number
- Electrical, hydraulic, servo, tooling, and safety part support
- Lubrication, filter, cabinet, and tooling wear checks
- Maintenance advice based on machine records and operating condition
Best For
Customers needing replacement parts, wear part checks, maintenance planning, or technical review for an existing machine.
04 Industrial IoT and Remote Monitoring
Use Machine Data for Faster Review
Machine data helps engineers check alarms, usage, maintenance needs, and production status.
Less guesswork.
Faster review.
Better service records.
SMAC can provide remote monitoring and data connection support for selected machine configurations.
Support Focus
- Equipment status monitoring
- Alarm and event notifications
- Remote diagnostics support
- Maintenance reminders and production data connection
Best For
Factories managing multiple machines, customers needing remote review, and projects that require machine data, maintenance tracking, or MES connection.
Engineering Consultation and Machine Configuration
Match the Machine to Your Parts, Process, and Output
Wrong machine selection can limit production, raise project cost, and slow down startup after delivery.
SMAC engineers review your part drawing, material, thickness, production target, and factory layout before recommending a machine configuration.
Support can cover press brakes, panel benders, servo press machines, and heavy duty laser cutting machines.
What We Review
- Material type and thickness
- Part drawing and workpiece size
- Cutting, bending, panel bending, or servo forming process
- Required output and accuracy target
- Factory layout and available space
- Loading and unloading method
- Operator experience
- Safety and automation needs
- Current production issue, if any
Configuration We Can Recommend
- Suitable machine type
- Processing capacity
- Working length or cutting format
- Opening height, stroke, or laser power
- CNC control and axis configuration
- Tooling and clamping system
- Safety protection options
- Automation interface
- IoT or data connection, when needed
What You Receive
You receive a practical machine configuration proposal based on your real production task.
It can include machine type, working range, processing capacity, CNC control, tooling, safety options, automation plan, and data connection advice.
Goal is clear. Match the machine to your parts, factory space, output target, and future production plan.
Factory Acceptance Test Before Shipment
Pre Shipment Machine Testing with Clear Records
Overseas buyers need to confirm the machine before it leaves the factory.
Wrong configuration can delay installation. Missing accessories can stop startup. Unclear test records can make after sales review slower.
SMAC checks key machine functions and confirmed order details before shipment. FAT support can cover press brakes, panel benders, servo press machines, and heavy duty laser cutting machines.
What FAT Helps You Confirm
- Confirm machine model and configuration before shipment
- Review available test photos or videos before delivery
- Check accessories and packing condition earlier
- Prepare the installation team before machine arrival
What We Check
- Machine model and confirmed configuration
- Mechanical structure and assembly condition
- CNC control, key parameters, and operation functions
- Hydraulic, servo, pneumatic, or laser system
- Safety protection devices
- Tooling, clamping system, and accessories
- Trial cutting, bending, forming, or pressing result
- Packing condition before shipment
FAT Records May Include
- Machine photos
- Test videos
- Sample processing photos
- Inspection information
- Accessory confirmation
- Packing photos
What You Receive
Customers can receive available FAT records based on machine type and order requirements.
These records help your team confirm key details, review machine status, and prepare for installation after delivery.
Want to Check the Machine Before Shipment?
Ask for available FAT photos, videos, or inspection records before delivery.
A SMAC engineer will review your order details and share the available testing information for your machine.
Talk to a SMAC Engineer
Start with a Short Message
Need help with machine selection, configuration, FAT review, installation preparation, spare parts, or a technical issue?
A drawing, product photo, machine model, or short message is enough to start.
SMAC engineers will review your request and suggest the next step.